About this notice. Understand TRC’s personalized recovery support, the purpose of check-ins and digital tools, and where to obtain medical care.
Tissue Restoration Center (“TRC”) provides nonclinical recovery preparation, practical coordination, and selected support resources. Your independent surgical team directs your medical recovery. This notice explains how these responsibilities remain distinct while your planning stays connected.
TRC check-ins and messaging are not medical monitoring or an emergency service. Do not wait for a TRC response when you need medical assistance.
1. Personalized recovery support
Recovery planning is organized around you, your procedure or combination of procedures, your practical circumstances, and the instructions provided by your surgical team. Your selected TRC arrangement identifies the support and products included; not every service is included for every patient.
Depending on that arrangement, TRC’s work may include recovery preparation, practical support arrangements, follow-up scheduling coordination, recovery information, structured nonclinical check-ins, and coordination of selected supplies or scar-care products.
Personalizing these services does not make them a medical assessment or treatment plan. Your clinical team determines your individual medical needs and recovery instructions.
2. Your surgical team directs clinical care
Your treating professionals are responsible for clinical examinations, healing and wound assessments, medications, drains, activity restrictions, follow-up care, and evaluation or treatment of complications. They determine whether a particular intervention or product is appropriate and when you may resume activities.
TRC Care Planners coordinate nonclinical matters and direct medical questions to the appropriate professionals. They do not diagnose symptoms, assess surgical wounds, prescribe treatment, or clear you for activity or travel.
Follow your treating team’s individualized instructions. If general TRC information differs from those instructions, obtain clarification from your clinical team before acting on the general information. TRC support does not replace required postoperative visits or other clinical care.
3. What check-ins and submitted information mean
Where included, check-ins organize information you choose to share and questions you want addressed. They can support practical coordination and conversations with your surgical team. They do not establish that your recovery is normal or that a symptom is safe to observe without medical advice.
Entering symptoms, completing a questionnaire, uploading a photograph, or receiving a submission confirmation does not mean that a clinician has reviewed the information. A saved entry is not a medical assessment, and an automated acknowledgment is not a clinical response.
TRC check-ins do not provide continuous observation, professional nursing, diagnostic interpretation, or remote clinical monitoring. Photographs and self-reported information cannot replace an examination or other evaluation required by your treating professionals.
4. Digital tools, reminders, and communications
TRC tools may organize entries, display progress, provide general information, or issue reminders where those features are available. A completion marker, progress indicator, automated message, or absence of an alert is not confirmation that you are healing appropriately or are free of complications.
Information may not be reviewed immediately. Notifications and messages can be delayed, missed, or affected by technical problems. Saving information in My TRC does not by itself establish that your surgeon has received or reviewed it.
Any review or message-routing process included in your selected services should be explained as part of that arrangement. Do not rely on a future check-in, an automated prompt, or an anticipated reply to decide whether to obtain medical care.
5. Scar care, supplements, and recovery products
Your clinical team determines whether a recovery product is appropriate for you and when and how it should be used. A product’s inclusion in a TRC program does not establish that it is suitable for every patient, procedure, incision, or stage of recovery.
Discuss proposed scar-care products, supplements, garments, and other recovery supplies with your treating team. Supplements can interact with medicines and may affect surgical care. Do not start, stop, or change medicines or supplements based solely on general TRC information.
Follow the applicable product instructions and your clinical team’s directions. If they appear to conflict, obtain clarification before use. Product support does not replace medical evaluation or treatment of a wound problem, reaction, or other concern.
6. Personal recovery and expected results
Healing, comfort, swelling, scarring, and return to daily activities vary by person and procedure. Recovery information and illustrations cannot predict your individual course. Completing a checklist or support program does not establish that healing is complete or that you are medically cleared for an activity.
TRC does not guarantee faster healing, a particular scar appearance, freedom from complications, or a specific aesthetic or functional result. The scope of your TRC support is not a prediction of your medical recovery needs.
7. Medical concerns and emergencies
Contact your surgical team directly about symptoms, medication questions, wound concerns, or changes in your recovery, using the instructions and contact channels they provide. If you cannot reach the team and your concern is urgent, seek prompt medical assessment rather than waiting for TRC to relay a message.
For a medical emergency in the United States, call 911 or seek immediate emergency care. Outside the United States, use the local emergency number.
Do not use TRC forms, questionnaires, email, text messages, chat, or portal entries as an emergency contact route. These channels are not continuously monitored for medical emergencies. A message sent to TRC does not replace contacting your treating professionals or emergency services.
8. Services, separate charges, and accountability
Your TRC proposal or service agreement identifies included support, selected products, and applicable charges. Adding recovery interests to a plan or submitting a check-in does not by itself enroll you in an additional paid program or authorize a charge.
Independent clinical appointments, nursing services, tests, treatments, or other medical care may have separate arrangements and charges. Their inclusion should not be assumed from enrollment in TRC recovery support.
TRC remains responsible for the services it agrees to provide and for its own statements and conduct. This notice does not excuse a failure to perform an agreed TRC service or limit rights or remedies that cannot lawfully be limited.
9. Questions about your TRC support
Your Care Planner can explain your selected services, how to use the available resources, how nonclinical check-ins are handled, and which administrative matters TRC coordinates. Contact TRC about its services or a concern with the support provided.
care@tissuerestorationcenter.com
631-906-9470
These are TRC service contacts, not emergency or clinical triage channels.